Posts on the use of data by helpdesks
I’ve had a number of questions recently about how long help desks should keep personal data about the queries they receive. The correct answer is “as long as you need, and no longer”. But I hope the following examples of why you might need to keep helpdesk tickets are more helpful than that bare statement: […]
Collections of free text – whether in database fields, documents or email archives – present a challenge both for operations and under data protection law. They may contain personal data but it’s hard to find: whether you’re trying to use it, to ensure compliance with the data protection principles, or to allow data subjects to […]